Terms & Conditions

General terms
Lux International Sales ApS owns and operates StyleLux UK. All prices include VAT.

Secure payment

To securely receive payments over the internet, we use Secure Sockets Layer (SSL) technology to protect your personal information and payment details. We take security seriously and have put in place appropriate physical, electronic and managerial procedures to safeguard the information we collect. This website, its content and any contracts arisen out of it are governed by and in accordance with Danish law. All contracts are conducted in English and by entering into a contract both parties agree to submit to the exclusive jurisdiction of the courts of Denmark.

We welcome orders from most overseas addresses and all BFPO addresses in the UK. Orders must be paid for by Visa (except Visa Electron), Mastercard, Maestro, Switch, and American Express. Local import duties may be payable on receipt. Customers will be responsible for re-claiming any VAT. Please note however that this site and its contents do not form an agreement between StyleLux UK and a customer in a jurisdiction in which the products offered for sale would go against any local, regional or national laws. If you know that it would be illegal for us to sell our products in your country, please do not order items from our site as we cannot be held responsible.

StyleLux UK reserves the right to refuse any order.

Returns Policy

Lux International Sales ApS
Postboks 1158
5100 Odense C

Slettensvej 57, hal 13
5270 Odense N Denmark

You can return any item for an exchange or refund within 14 days of purchase if you are not completely satisfied with it. Returned items must be returned to us unused and in the original condition you received it from us and accompanied by the invoice. We will assume your order is cancelled and we will refund the full amount to you or give you an exchange as required. If you would rather have replacement goods, StyleLux UK can arrange for delivery to you; this constitutes a separate contract between you and StyleLux UK.

We advise you to send your products back via a recorded post service and get a proof of postage as we cannot be held liable for any goods lost in transit to us. The items are your responsibility until they reach our warehouse. This will ensure that you will receive a full refund even if your goods are mislaid in the post.

Be advised that customer must bear the costs of returning an item unless it is faulty or damaged.

Should you want to return your package, please contact our customer service to get the correct instructions on how to return your package to avoid any confusions.

Any returns that have been rejected in accordance with our return conditions as detailed in these Terms & Conditions, will be kept for a maximum period of 3 months (90 days) from receipt before being destroyed. Please beware that your payment obligation remains even if your package is destroyed.

Pay by invoice

If you choose the Pay-Later payment method, an additional invoice fee will be applied.

The payment should be recorded according to the terms written on the invoice. If no payment is recorded, StyleLux UK reserves the right to apply late penalty fees as well as debt collection costs to the total outstanding amount.

StyleLux UK can at any time submit its outstanding claim to a third party debt collector.

Satisfaction/Money back guarantee

For a select amount of products, we offer a satisfaction and money back guarantee. You may try the products within reason and return them to us within 90 days of purchase– and get your money back. Should you be dissatisfied with your purchase, you must return it to us within 90 days. Any returns received beyond the 90-day grace period will be rejected.

Should you wish to return your package in accordance with the satisfaction guarantee, you will need to include a note in your parcel that explicitly says that you would wish to use the satisfaction guarantee. Please be aware that the satisfaction guarantee only applies to customers that have tried the products - if the products are unused, then our normal return conditions apply.

The satisfaction guarantee that LuxStyle offers on select products are only available for the first order that is made for that product. In the case of a subscription, only the initial order is covered by this satisfaction guarantee

Damaged or Defective Goods

If you receive an item that is damaged or defective, we will either replace the goods free of charge or refund to you the price of the goods as required. Simply return the goods to us with a proof of purchase.

Deliveries

StyleLux UK strives to uphold its delivery guarantee in all cases. Neither StyleLux UK or any of its shipping partners work on weekends and our guarantees are only viable during working days. Our goal is to ship all packages within the designated time spans, however, please be advised that delays can occur based on our partners' handling of your parcel (eg: Postnord). StyleLux UK has upheld it's responsibility by shipping your order from the warehouse within the designated time period advertised. Furthermore, we advise that you are aware that some items may be out of stock temporarily due to high demand and that the delivery guarantee is invalidated completely in those cases.

Collection of information
StyleLux UK, in the interest of the service, reserves the right to collect personal data about site users, in particular using "Cookies". On our website, you will be given the possibility to fill out your contact information and all the necessary billing details which allows us to bill you for your order. We receive the payment data that is submitted at the time of purchase (this does not apply to credit card purchases. )

We strive to provide you with the best customer service possible and therefore we also, at the time of an order, collect your IP-address, what kind of browser you use and so forth.

This data is collected for the purpose of processing orders and marketing.

Sharing of personal data

StyleLux UK administers all the sensitive data entered to our website. We treat this information with utmost care and ensure that customer data is used by StyleLux UK only. Under no circumstances StyleLux UK will sell, transfer or share your data with a third party, unless required for legal compliance.

Cookies

StyleLux UK use so called "cookies" to give its customers better service and to make sure that their shopping experience is as satisfactory as possible. A cookie is a collection of data which is stored on your computer, through your browser and it can be summoned when we would need to for instance identify your recent actions on our website. Cookies do not include any details such as phone number, e-mail address or other contact information that others can abuse to contact you. A cookie is a passive file and cannot be used to spread any faul data or in any way harm your computer. You can via your browser settings disable cookies, or, at your own convenience, clear the cookies.

Jurisdiction of site
This website, its content and any contracts arising out of it are governed by and construed in accordance with Danish laws. By entering into a contract with StyleLux UK you agree to submit to the exclusive jurisdiction of the courts of Denmark.

These Terms shall be governed exclusively by Danish law under exclusion of the UN Sales Convention (CISG).

About StyleLux UK

Lux International Sales ApS
Postboks 1158
5100 Odense C
Denmark

Our company registration number is DK 34904472

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